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When you know it’s time to redecorate your office versus just being trendy PDF Print E-mail
Written by Steven Zelman   
Thursday, 17 October 2013 10:59

 

You know it’s time to redecorate your office when you no longer feel comfortable in the space. It’s important to have everything you need close by and organized in order to function in a way that makes you productive when you work. Clutter does not provide comfort – instead, it leads to stress, which does not allow for productivity.

Last Updated on Thursday, 17 October 2013 11:02
 
4 trends transforming multichannel customer experience management PDF Print E-mail
Written by John Cray   
Wednesday, 16 October 2013 10:21

The traditional customer experience often started and ended with a landline. Call centers were initially developed – obviously – just to handle phone calls, but a lot has changed since then.

 

Today’s customer experience spans many more touch-points, from social media to email to webchat and video. Voice may still be the preference – accounting for 80 percent of interactions between customers and companies – but even phones themselves have changed from wall-mounted models to multi-functional mobile devices.

 

Companies have to deal with the facts: The way customers communicate is changing, and the tools and technologies for communicating are changing, too. That means that the way you manage the multichannel customer experience better adapt. Take a look at your contact center environment and ask if you’re delivering service that corresponds to the following four trends.

Last Updated on Monday, 21 October 2013 11:51
 
Quick ways improve your cash flow PDF Print E-mail
Written by Alex Roitman   
Tuesday, 15 October 2013 09:52

 

Savvy business owners know that cash flow can make or break your business. Profits, revenues and long-term outlook are important, but mastering credit/debit balances allows managers to take advantage of market shifts or sudden investment opportunities.

 

One way to improve cash flow is to optimize your accounts receivable. The goal is to create a healthy balance between getting the most money from your clients and getting cash as quickly as possible. While there are certain advantages to each strategy, a balance between the two is typically the healthiest for a business.

Last Updated on Tuesday, 15 October 2013 09:56
 
Creating a sense of urgency PDF Print E-mail
Written by Marvin Montgomery   
Monday, 14 October 2013 13:05

 

It’s human nature to procrastinate. And when you’re talking to a suspect, prospect or existing customer, that’s exactly what you are up against – procrastination. There is no sense of urgency unless you uncover it during the needs analysis. 

Last Updated on Monday, 14 October 2013 13:11
 
How social networks are transforming shopping behavior PDF Print E-mail
Written by Jai Rawat   
Friday, 11 October 2013 10:19

We often talk about the impact of new technology on human needs. That, however, is usually an inaccurate characterization. Intrinsic human motivations and needs do not really change at the pace of technology. Rather, technological innovations simply provide new opportunities that trigger changes in behavior without modifying the underlying motivations.

One such intrinsic need is the need to be social. The need to connect and share is not new but technological innovations have enabled us to do it at an unprecedented scale, ease and reach.

With this backdrop, let’s explore the impact of social networks on shopping behavior and what brands and retailers can do to benefit from it.

Last Updated on Friday, 11 October 2013 11:09
 

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