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Use intelligence not emotions PDF Print E-mail
Written by Marvin Montgomery   
Tuesday, 05 November 2013 09:17

 

What happens to you when the pressure is on? One of my favorite sayings is, “It’s not what happens to you, but what happens in you when it happens.” Hopefully you don’t panic, but immediately fall back on your intelligence to handle the situation in a professional manner.

Last Updated on Tuesday, 05 November 2013 09:24
 
Question: Do one-day sales training programs work? PDF Print E-mail
Written by Dave Harman   
Friday, 01 November 2013 08:28

 

Not too long ago I was talking with a sales manager who was the quarterback for a D1 football team. We had gotten onto the topic of professional training and more specifically, sales training. He was trying to rationalize a one or two day sales training program rather than a more drawn out, reinforcement program.

Last Updated on Friday, 01 November 2013 08:33
 
4 reasons why enterprise video must evolve and integrate PDF Print E-mail
Written by Vishal Brown   
Thursday, 31 October 2013 07:59

 

Communication used to be a simple series of siloes. You had one silo for voice, a text-based silo for email (and its forerunners, fax and snail-mail) and an old-fashioned “presence” silo for face-to-face interaction.

 

Then, the siloes evolved. Email turned real-time with instant message, chat and social media interactions. Voice transformed beyond the desktop into Voice over Internet Protocol. Presence sprung into sci-fi concepts like video conferencing and telepresence.

 

To complicate things further, the more communication siloes evolve, the more they merge together, blurring the lines between platforms. This is where unified communications comes into play – and this is also where many IT decision-makers start to feel overwhelmed. 

Last Updated on Thursday, 31 October 2013 08:02
 
Value and the Art of Hospitality: What’s in a name? PDF Print E-mail
Written by Rick Coan   
Tuesday, 29 October 2013 13:23

Consider the following scenarios:

  • You just spent big bucks and treated yourself and a friend to a special dinner. As you get in your car and drive away you say to yourself “that was worth every dollar.”
  • You just ate at a fast food restaurant, and even though you only spent a couple of dollars you’ll never go back because you felt you wasted your money.

If you’ve ever felt this way, you’ve experienced value, or in corporate speak, The Value Proposition.

Last Updated on Wednesday, 20 November 2013 11:17
 
Turning around a failing franchise location PDF Print E-mail
Written by Stephen Bienko   
Tuesday, 29 October 2013 08:20

 

For many entrepreneurs, franchising presents an appealing business opportunity due to the unique hybrid of “big brand” support and small business skill. But this is not a sure fire way to success. Owning a franchise presents its own set of challenges, and failing locations are a harsh reality of the industry. But in failure there is opportunity. If you are a current franchise owner with a struggling location or an entrepreneur looking for a potential investment, there are several steps you can take to turn around a failing location.

Last Updated on Tuesday, 29 October 2013 08:23
 

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