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How Changing Habits Can Change Who We Are PDF Print E-mail
Written by Donna Rae Smith   
Tuesday, 30 July 2013 07:47

 

Thirty years ago, motivated by a desire to be healthier, I quit smoking. Needless to say, the benefits to my well-being have been immeasurable. But there was an unanticipated outcome that altered the course of my life: I learned that I had the ability to break a habit and replace it with a new one.

 

It might sound simple — breaking a habit and forming a new one — but for me it was transformative. It extended far beyond a physical act and changed the way I thought about myself and the world around me.

Last Updated on Tuesday, 30 July 2013 07:52
 
How to respond to ‘I already have someone who does that’ PDF Print E-mail
Written by Marvin Montgomery   
Sunday, 28 July 2013 19:00

Never be caught off guard or surprised when someone utters the famous phrase – “I already have someone who takes care of that for me.”

Over the years I’ve coached and/or conducted training in a number of industries where the above response is used whenever someone is suspect of an inquiry being made. The best defense to this statement is a good offense. Always expect the response and learn to welcome it into the conversation. Here are three ways to turn the conversation into a meeting:

Last Updated on Tuesday, 30 July 2013 07:40
 
Convert your incoming calls into opportunities PDF Print E-mail
Written by Marvin Motgomery   
Sunday, 21 July 2013 19:00

 

When a call comes into your company, are the people answering the phones properly trained to convert that call into an opportunity?

 

The person answering the phone, no matter their position, needs to be properly trained on how to convert every phone call into an appointment or opportunity. At the very least, you need to make sure they are transferring the call to someone else in the company – the right person – who can turn that call into something more.

Last Updated on Friday, 19 July 2013 14:19
 
Control the next step PDF Print E-mail
Written by Marvin Montgomery   
Monday, 15 July 2013 05:25

Sometimes, we can be too agreeable and accommodating to our customers. We often let our customer control the follow-up time when it comes to meetings and getting necessary information back to us that we need to proceed. Instead, start taking more control – today.

 

At the end of your next meeting, rather than leaving or hanging up without a definitive date and time for follow up, take control by saying, “Please get your calendar out so we can schedule a date and time for our next meeting” or “When can I expect to receive that information?”

Last Updated on Tuesday, 16 July 2013 14:44
 
Refuel, Refresh and Rejuvenate PDF Print E-mail
Written by Donna Rae Smith   
Monday, 08 July 2013 19:00

 

Refuel, Refresh and Rejuvenate

If you haven’t taken a vacation in a while, you probably have a list of legitimate reasons — and if you’re like many Americans, too much work is reason No. 1. There’s just never a good time to get away.

 

In fact, the opposite is true: you’re too busy not to take a vacation. Taking time to refuel, refresh and rejuvenate has multiple benefits for you and your business.

 

If you've ever taken a long vacation you don't need to be convinced, maybe just reminded, of how it feels when work and daily life slip away and you're able to be truly present right where you are. For some an ideal vacation means a cabin in the woods reading novels, for others a hike up Kilimanjaro. The point isn't what or where, but rather to immerse yourself in something you enjoy and take a real break from your daily routine.

Last Updated on Tuesday, 23 July 2013 16:12
 

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