How to handle three hot tax issues for 2014 PDF Print E-mail
Written by Tyler A. Shewey, Associate, Berliner Cohen   
Wednesday, 12 March 2014 18:37

Smart Business spoke with Tyler A. Shewey, an associate at Berliner Cohen, about three tax issues that are receiving more attention in 2014.

Last Updated on Wednesday, 12 March 2014 18:40
Igniting innovation PDF Print E-mail
Written by Donna Rae Smith   
Tuesday, 11 March 2014 13:38


As a little girl, I was often called bossy. It was meant to be an insult, but I didn’t let it get to me. My “bossiness” was driven by a strong sense of determination, creativity and passion. I had vision, and I didn’t hesitate to put others to work in pursuit of my ideas.


I believed then and still believe today that if you pursue what ignites you, what inspires you, you trigger the “on” switch to creativity and innovation. It’s that switch that releases the floodgate of fresh, different and even (seemingly) outrageous ideas. 

Last Updated on Tuesday, 11 March 2014 13:40
Searching for candidates in the age of social networking PDF Print E-mail
Written by Rosanna F. Miguel, Ph.D., SPHR, Assistant professor, Boler School of Business, John Carroll University   
Tuesday, 11 March 2014 14:16


If your organization is using social networking sites to search for potential job candidates, it is not alone.


Social networking sites have become an increasingly popular recruitment and screening tool because of the ease and efficiency they allow for finding new talent. However, in the absence of an existing evidence-based model for using social networking sites, organizations must find a way to balance the risks and rewards as research catches up to practice.


Recent surveys tell us that LinkedIn is the most frequently used social networking site for recruiting and screening potential candidates. Perhaps this is because LinkedIn was developed for professional networking purposes and offers the most structure and consistency in what and how potential candidate information is presented.


The challenge, however, is that depending on the job, both relevant and non-relevant information can be found on LinkedIn.


Smart Business spoke with Rosanna F. Miguel, Ph.D., SPHR, an assistant professor of Human Resource Management in the Department of Management, Marketing and Logistics in the Boler School of Business at John Carroll University, about the effective use of social media for hiring.

Last Updated on Tuesday, 11 March 2014 14:19
Why the personal touch still matters, especially online PDF Print E-mail
Written by Lief Larson   
Monday, 10 March 2014 16:33


In recent years, we’ve seen the business landscape transformed by a variety of new technologies and dynamics. Yet others have been left in the dust – one of those, unfortunately, being the personal touch in business.


Consider calling the sales line for a product you’re highly interested in purchasing. Sure, a voice response system will tell you you’re a “valued customer” but you’ll still wait many minutes just to talk with a human being. If you’re online, canned responses from avatars aren’t much better. Companies used to offer personal service as a competitive advantage – yet a shift to competing on price has caused a palpable drop in service.

Last Updated on Monday, 10 March 2014 16:37
Lack of training or lack of caring? PDF Print E-mail
Written by Marvin Montgomery   
Monday, 10 March 2014 12:58


Why is customer service the exception and not the norm? Are you like me, becoming a “Raving Fan,” like Ken Blanchard describes in his book, when you encounter excellent customer service? Unfortunately, when people come up to me, I hear more horror stories of improper treatment then stories of customer service excellence.

Last Updated on Monday, 10 March 2014 13:28

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