Five tips to strengthen global communication nonverbally PDF Print E-mail
Written by Jayne Latz   
Wednesday, 02 April 2014 18:03

It’s clear that non-verbal communication can make or break a business relationship.

Many are aware of research presented by Albert Mehrebian in 1967 which stated that 7 percent of any message is conveyed through words, 38 percent through voice and tone, and 55 percent through nonverbal elements.  Jenna Carpenter added in her work that when verbal and nonverbal communications are at odds with each other, people will ultimately believe the nonverbal.

This knowledge takes on greater significance in the global marketplace. The expansion of globalization means that a multicultural environment has become the norm for most workplace environments. Odds are you interact with people from a variety of backgrounds on a daily basis. There are a variety of ways in which we use nonverbal language differently across cultures. If you are unaware of these differences, misunderstandings may occur. Becoming aware of the message you are communicating when you are not saying anything is crucial.


Last Updated on Wednesday, 02 April 2014 18:46
The various roles of sales management leadership PDF Print E-mail
Written by Dave Harman   
Tuesday, 01 April 2014 20:10

What are the different roles we play as sales managers? Is it more than just writing performance reviews and holding the sales team members to quotas and metrics? Is it signing off on expense reports? Giving the CEO forecasts? What does it mean to be a leader in the sales manager role?

Last Updated on Tuesday, 01 April 2014 20:13
Four myths about entrepreneurship — don’t let them scare you! PDF Print E-mail
Written by Fred Dawkins   
Tuesday, 01 April 2014 18:28

The most important skill you can learn today is the ability to create and manage your own career. There is no room for prison thinking because in a world dominated by rapid change, the status quo is constantly under pressure. Embracing change requires resilience and adaptability which are key characteristics of entrepreneurs.

Unfortunately the existing stereotypes of entrepreneurs discourage countless people from embracing the idea. These perceptions prevent too many from taking the leap of faith required to become one.

Last Updated on Wednesday, 02 April 2014 13:07
What is sales? PDF Print E-mail
Written by Thomas Falcone and Diana Merenda   
Tuesday, 01 April 2014 19:53

We all know why sales is critical, but why is it so often misinterpreted?


Do people have a common understanding of “What is sales?” Commonality of meaning or understanding implies a shared experience. Certainly today more than ever, we are sharing experiences virtually and globally on a second-by-second basis. But is a virtual coffee chat really the same as an experience that is truly shared?


Let’s step back for a moment. We know, fundamentally, that large and small businesses alike require sales to be successful; the veritable raison d’etre of the firm’s existence, whether it be your kid’s lemonade stand to the largest Fortune 100 company. Sales keeps the doors open and the company growing.  So if sales is so crucial to the company’s success, shouldn’t everyone connected with the company know exactly what it means and how they can support the company’s mission?

Last Updated on Thursday, 03 April 2014 18:18
Moving offices: How to make sure the process runs smoothly PDF Print E-mail
Written by Linda Harrison   
Monday, 31 March 2014 15:34

Whether your business is moving offices because it is expanding or relocating, it can be an exciting prospect that can open up lots of new opportunities. The stresses that come with the process of moving offices, however, can often take away from the excitement.

Although moving offices requires a lot of organization and planning, it doesn’t need to be stressful – it’s about taking small steps to get the job done, in a way that isn’t overwhelming. Here are some important things to consider, that will help to ensure the moving process runs as smoothly as possible, and doesn’t have a detrimental effect on the productivity of the business or the welfare of your employees.

Last Updated on Monday, 31 March 2014 15:51

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