Home
What’s the first step in the process of hiring a new salesperson? PDF Print E-mail
Written by Dave Harman   
Saturday, 01 November 2014 00:00

Just imagine you have fired your sixth salesperson in 12 months and you are about to explode in frustration thinking about starting the hiring process for the seventh time in less than a year. Given the definition of insanity as doing the same thing over and over again and expecting a different result, you might be open to a different approach to the hiring process. If that is indeed the case, where do you start your journey to improve the hiring process? As the Cheshire Cat said to Alice, “If you don’t know where you are going, any road will get you there.”

Last Updated on Monday, 03 November 2014 08:52
 
Road map for implementing a successful customer experience program PDF Print E-mail
Written by Harry Bunn   
Friday, 31 October 2014 00:00

Implementing a customer experience program (CEP) is not a simple matter. The value comes from extending the current customer satisfaction program into one in which customer centricity is built into the culture and the strategies of the company, and using the output of experience measurement to take actions. There are many pitfalls and not the least is attempting to move too rapidly to a complete solution. Sound implementation and the ability to harness all the opportunity of “getting it right” requires a measured approach with interim checkpoints to achieve the benefits that you are hoping for. It requires a road map.

 

There is also a lot of upfront work to design the most relevant framework, which is why a road map needs to be developed (and followed) for a phased implementation, with each step reinforcing the concept and building support.

 

Even before the first step, the CEO must embrace the concept fully. If not, don’t bother attempting a full-blown CEP; just continue to use your existing, lower-impact customer satisfaction program.

Last Updated on Monday, 03 November 2014 08:43
 
Identify your employees by The Theory of 21 PDF Print E-mail
Written by Chuck Reaves   
Thursday, 30 October 2014 07:59

“For every person who will say yes, there are 20 who will say no. For a positive response you must find the 21st person.” – The Theory of 21

 

The CEO of an electronics company had an idea. He was a solid businessperson but was not as well versed in electronics as some of his engineers. He came up with an idea and did not know if it was feasible. He asked two engineers to explore how it could be done so he could test the feasibility of the idea becoming a new product line.

 

One engineer made an appointment, and delivered a formal presentation to the CEO explaining why the idea would not work. He had color charts and graphs and even some data that suggested no one would want the product even if it were to make it to market.

Last Updated on Thursday, 30 October 2014 08:05
 
Blunt leadership lessons learned over a lifetime PDF Print E-mail
Written by Richard J. Bryan   
Wednesday, 29 October 2014 15:51

Frank was ex-special forces with a fine arts degree — an unusual mix. He achieved a lot in his business career by following five simple principles that he was able to apply to any business, and many have achieved a lot by learning to do the same.

 

If you can apply these same principles consistently to your organization, you will find that you are able to move away from being a micromanager and instead become far more strategic in the way your run your own business.

 

So what are these magic principles? Really, they are just good common sense, but as Frank was fond of saying, “Good business is just common sense, unfortunately common sense is not common practice.”

Last Updated on Wednesday, 29 October 2014 15:56
 
Public speaking in business: Fear and fact PDF Print E-mail
Written by Ruth W. Crocker   
Tuesday, 28 October 2014 09:16

Larry’s boss was so pleased with his work performance that he asked Larry to give a 15-minute presentation to the entire department. Larry felt confident about his work, but not about standing up and talking about it. In fact, it was the last thing he wanted to do.

 

“Everyone will be laughing at me when they see me up there,” thought Larry, flashing back to the nightmare he had in junior high when he dreamed he gave a science report to his entire class and forgot to wear clothes.

 

Even Jerry Seinfeld quipped that public speaking is the number one fear for most people. “If you go to a funeral, you’re better off in the casket than doing the eulogy,” he joked. Unfortunately, this is the sentiment of many, including Larry.

Last Updated on Tuesday, 28 October 2014 09:21
 

Warning: Illegal string offset 'active' in /home/sbnstaging/smartbusinessblog.biz/templates/rhuk_milkyway/html/pagination.php on line 90

Warning: Illegal string offset 'active' in /home/sbnstaging/smartbusinessblog.biz/templates/rhuk_milkyway/html/pagination.php on line 96

Warning: Illegal string offset 'active' in /home/sbnstaging/smartbusinessblog.biz/templates/rhuk_milkyway/html/pagination.php on line 90

Warning: Illegal string offset 'active' in /home/sbnstaging/smartbusinessblog.biz/templates/rhuk_milkyway/html/pagination.php on line 96

Warning: Illegal string offset 'active' in /home/sbnstaging/smartbusinessblog.biz/templates/rhuk_milkyway/html/pagination.php on line 90

Warning: Illegal string offset 'active' in /home/sbnstaging/smartbusinessblog.biz/templates/rhuk_milkyway/html/pagination.php on line 96

Warning: Illegal string offset 'active' in /home/sbnstaging/smartbusinessblog.biz/templates/rhuk_milkyway/html/pagination.php on line 90

Warning: Illegal string offset 'active' in /home/sbnstaging/smartbusinessblog.biz/templates/rhuk_milkyway/html/pagination.php on line 96

Warning: Illegal string offset 'active' in /home/sbnstaging/smartbusinessblog.biz/templates/rhuk_milkyway/html/pagination.php on line 90

Warning: Illegal string offset 'active' in /home/sbnstaging/smartbusinessblog.biz/templates/rhuk_milkyway/html/pagination.php on line 96

Warning: Illegal string offset 'active' in /home/sbnstaging/smartbusinessblog.biz/templates/rhuk_milkyway/html/pagination.php on line 90

Warning: Illegal string offset 'active' in /home/sbnstaging/smartbusinessblog.biz/templates/rhuk_milkyway/html/pagination.php on line 96

Warning: Illegal string offset 'active' in /home/sbnstaging/smartbusinessblog.biz/templates/rhuk_milkyway/html/pagination.php on line 90

Warning: Illegal string offset 'active' in /home/sbnstaging/smartbusinessblog.biz/templates/rhuk_milkyway/html/pagination.php on line 96

Warning: Illegal string offset 'active' in /home/sbnstaging/smartbusinessblog.biz/templates/rhuk_milkyway/html/pagination.php on line 90

Warning: Illegal string offset 'active' in /home/sbnstaging/smartbusinessblog.biz/templates/rhuk_milkyway/html/pagination.php on line 96

Warning: Illegal string offset 'active' in /home/sbnstaging/smartbusinessblog.biz/templates/rhuk_milkyway/html/pagination.php on line 90

Warning: Illegal string offset 'active' in /home/sbnstaging/smartbusinessblog.biz/templates/rhuk_milkyway/html/pagination.php on line 96

Warning: Illegal string offset 'active' in /home/sbnstaging/smartbusinessblog.biz/templates/rhuk_milkyway/html/pagination.php on line 90

Warning: Illegal string offset 'active' in /home/sbnstaging/smartbusinessblog.biz/templates/rhuk_milkyway/html/pagination.php on line 96
«StartPrev12345678910NextEnd»

Page 4 of 174
Copyright © 2014 Smart Business Blog. All Rights Reserved.
Joomla! is Free Software released under the GNU/GPL License.