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Managing Customer Interactions

How to manage customers' changing expectation by integrating technology and strategy
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1 First-call resolution: Lifeblood of customer service for small to medium-sized businesses Ernie Wallerstein Jr. 508
2 Email delivery builds business: The need for a recipient-centric approach Semyon Dukach 1026
3 Contact Centers Embrace Social Media For Customer Interaction, Service and Support Ernie Wallerstein Jr. 581
4 4 Best Practices to Improve Your E-Mail Delivery Rate Semyon Dukach 782
5 Credit Unions: Member Interaction Solutions at Their Finest Tom Farquhar 585
6 5 keys to create a next-generation call center Ernie Wallerstein 519
 
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