Without further ado, here’s what has been heavily viewed, read and retweeted this week:

Tweet of the week:

Personal beliefs don't mean a damn in business. You can believe whatever you want, but you're not going to build and grow a business without some combination of intelligence, experience, luck and, most importantly, passion. 

Patrick Byrne, the founder, chairman and CEO of Overstock.com (@Overstock) is a passionate man. Sure, some of his beliefs have made him a polarizing figure over the past few years, and he has plenty of critics. But, he also has his fair share of champions, and you can't argue with his results - namely, taking Overstock.com from a $1.8 million start-up to a public company that generates more than $800 million in annual revenue and receives top-notch customer service rankings.

Byrne on customer service and why continuous improvement isn’t just lip service.

Blast from the past tweet of the week:

As Led Zeppelin said, communication breakdown ... it's always the same.

You hear it all the time - strong communication skills are vital to business. And, quite frankly, communication breakdowns are often the cause of many organizational problems. But you don't have any bad communication habits, do you? According to communication coach and author Connie Dieken (@ConnieDieken), you do, and you probably don't even know it. But, that's OK. In this case, you can change.

Dieken on building better habits and mastering communication.

Web-based tweet of the week:

Innovate or be left behind.

Cliche? Yes. True? Absolutely. And if you don't believe me, ask Anthony Iacovone, the chief innovation officer at Augme Technologies Inc. (@augme). Whether he is creating new products or listening to clients’ needs, Iacovone knows how important innovation is to this fast-moving society.

Iacovone on how to innovate and find new ways to deliver a product .

Tweep of the week:

@Genext - Genext is a security, communications and entertainment technology company, whose customer base ranges from consumers to small and mid-sized businesses to local government.

Facebook post of the week:

Northeast Ohio has long been home to innovation.

With this in mind, Innovation in Business was developed by Smart Business to recognize Northeast Ohio’s innovative organizations and leaders.

Find out more about this great event, read about last year's winners and nominate a company for this year's awards.

YouTube video of the week:

You never get a second chance to make a first impression.

When a prospective customer or client is visiting your company, you probably pull out all the stops. You're dressed to the nines, the office is neat and tidy and everyone is putting their best face forward. The problem is, your first impression has already been made - outside. 

Jerry Schill, the vice president of Schill Landscaping and Schill Grounds Management, on why a business's landscaping needs to make a good first impression.

_

Follow, fan and love Smart Business on twitter, facebook and YouTube.

Troy Sympson is an editor at Smart Business and a member of the Web team. He is in charge of all things social media. His blog posts will highlight various tweets, facebook posts and YouTube videos from the previous week. Follow him on twitter @troysympson or connect with him on LinkedIn.