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Clarification reduces confrontation PDF Print E-mail
Written by Marvin Montgomery   
Monday, 20 July 2015 13:37

At a recent training session at Turfscape Inc., the discussion was focused on surfacing potential customer resistance — such as price, competition, resistance to change etc. — during the needs analysis instead of waiting to be confronted by the customer at the end.

Last Updated on Monday, 20 July 2015 13:38
 
Eight simple ways to show you care as an IT professional PDF Print E-mail
Written by Don Crawley   
Friday, 17 July 2015 00:00

When working with end users, customers and technical support staff, often the most common feedback received relates to how much a support person cares or doesn’t care. The simple act of caring about our fellow human beings is the starting point for providing great customer service. When you truly care about your brothers and sisters, your words and actions show it and the rest of your customer service skills just fall in place naturally.

 

Perhaps you’ve seen or heard research studies on customer behavior indicating that large percentages of customers — sometimes as high as 68 percent — are lost due to perceived indifference. In a busy IT department, it’s easy to forget that providing excellent service involves more than just fixing the problem.

Last Updated on Monday, 20 July 2015 13:30
 
Overcoming differences to remain business partners, friends PDF Print E-mail
Written by Brandi Rarus and Gail Harris   
Thursday, 16 July 2015 00:00

Good business partnerships can lead to great things, whether it’s Ben and Jerry dishing up ice cream or Penn and Teller performing magic.

 

But sometimes partners aren’t well matched. Their personalities fail to mesh, their differing visions lead to a clash of wills and what seemed like a good idea at the beginning disintegrates quickly in a flurry of angry words and ill will.

 

It doesn’t have to be that way, though. A business partnership – like any relationship – can thrive if the right ingredients are in place.

Last Updated on Monday, 20 July 2015 13:11
 
You own your dreams PDF Print E-mail
Written by Walt Grassl   
Wednesday, 15 July 2015 00:00

Paul and Sara were attending a luncheon that brought together colleagues from their office as well as recently retired colleagues. Sara commented to Paul that some of the retirees seemed very happy and others were looking a bit lost – just as it was back at the office. She asked Paul if he had any idea why: she could understand the differences in the workplace, but in retirement?

 

Paul was a senior manager and had kept in touch with many of the retirees. He said that the ones who were happy, at the office and in retirement, were the ones who owned their lives. They didn’t seek the approval of others when making choices and took responsibility for the outcomes of their choices. Paul gave Sara five questions he used to help people he coached and mentored find happiness at work and in life.

Last Updated on Monday, 20 July 2015 12:51
 
Keeping your personal brand alive is a must for success in today’s marketplace PDF Print E-mail
Written by Marsha Friedman   
Tuesday, 14 July 2015 00:00

Turn on the television, pick up a newspaper or visit the Internet and you will be inundated with messages about brand products.

 

Tide is a brand. Pepsi is a brand. Nike is a brand.

 

And so are you – or at least you should be.

 

Personal branding has gotten a lot more buzz in recent times and has become an important tool for everyone who wants to improve their career or business opportunities. I’m a big believer and have been touting the need for personal branding for several years. In fact, it’s the essence of my book, “Celebritize Yourself.”

 

If you open a dictionary, the word “brand” is defined as a type of product manufactured by a particular company under a particular name. These days you need to be that product.

Last Updated on Monday, 20 July 2015 12:47
 

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